How do I create an international return?

We allow international returns as long as they fall under the following return guidelines:

You can create your return through our returns center here.

https://web.global-e.com/Returns/Portal/mZPQ

Important things to note before creating a return:

• We currently do not offer exchanges for international customers.
• The cost of the return label will be deducted from your final refund amount as we do not cover return shipping costs.
• International duties/taxes not paid via our checkout will not be eligible for a refund.
• Multiple returns cannot be combined. If you have more than 1 return, you'll need to create a separate return for each order.

We only accept return items according to the following guidelines:

• For returns, the cost of the return label will be deducted from your final refund amount as we do not cover return shipping costs.
• We currently do not offer exchanges for international customers.
• International customers who decide to ship their returns back using their own shipping rather than using the returns center (above) are encouraged to purchase a tracking number and keep a record of that tracking number until their order is refunded. Without a tracking number for us to reference, we will not be able to provide a refund. No exceptions. (We do not refund purchased tracking numbers).
• All returns must be postmarked within 45 days of your order being shipped
• Clothing tags must still be intact*
• Clothing must be returned in original product bags
• Cannot be worn, washed, or put through the dryer
• Cannot have deodorant marks
• Cannot have stains of any kind (makeup/self-tanner, etc.)
• Cannot have human or animal hair
• Cannot have snagging/pilling
• Cannot have abnormal smell (perfume, body odor, etc)
• Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
• Items with excessive wrinkling are subject to denial
• If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
• If you are returning your entire order, please note that the original shipping costs will not be refunded
• If you are outside of the United States, including Canada, we can only accept returns
• All undergarment sales are final for hygiene reasons. No exceptions.

*If the hang tag is detached from the item, please include the hang tag in the return package. If the hang tag is not included, the return will not be accepted.

Remember to include any return/RMA doc that is printed out with your return label.

This will aid us in processing your refund.

Please keep track of your tracking information. Once the package is delivered to our return facility, it should be processed within 1-10 business days. Once the refund is processed, if it takes longer than 10 business days to show in your account, please contact your financial institution for further assistance.

You can create your return through our returns center here.

https://web.global-e.com/Returns/Portal/mZPQ

Please reference our Return/Exchange FAQ page for more information regarding refunds, processing time, and other general questions.

How do I return items from multiple orders? 

We currently do not offer the option to combine multiple international orders in the same return package, however, we are working to make this possible. Stay tuned!

If you wish to return multiple orders, each order will need to be sent separately with its own tracking number.

The returns center isn't allowing me to create a return.

In the event that you are not able to create a return, there are possible reasons why:

1. Your order is outside our 45-day return window. For any future orders, please visit our Returns Center as soon as possible before 45 days to create a return or exchange. 
2. Your order has a domestic or APO address (United States). Please see our article on domestic returns. 
3. You're using the incorrect return center. Customers in the US, go here. International customers outside the US, go here. 
4. If you're getting an error message about your order not being in our database, you could be entering your information incorrectly. Please see below for assistance with this.

My order couldn't be found in the database.

If you're encountering an issue where your order couldn't be found in our database, it's possible that the email field is case-sensitive or that a special character like a hashtag has been added to your order number. 

To resolve this, please try entering your email address using all lowercase letters and ensure that no special characters are added to your order number.

This should allow you to proceed with creating a return. If you continue to experience difficulties, please don't hesitate to contact our customer service team for further assistance.

Do I have to pay to return an item? 

Yes, all customers are responsible for return shipping costs as we do not cover the cost of the return shipping label. 

You can learn more about finding the cost to return internationally: How Much Does It Cost to Return Something I Purchased?