On October 28th, 2021 we implemented a new international shipping program to allow us to completely expand our worldwide shipping options.
This new program allows duties and taxes to be paid at checkout to prevent any unknown fees when receiving your package.
In most cases, the duties & taxes are refunded automatically.
I wasn't refunded for my duties and taxes
Some countries require us to collect taxes while others give the option for customers to pay taxes once the package arrives in their country.
If you choose to pay taxes outside of our checkout, this money was not paid to us which means we have no control over it and therefore can not refund it.
We suggest contacting your local customs office to see if they can better assist you with this matter.
If you did pay duties and taxes via our international checkout system and you believe you are entitled to a refund of duties and taxes, contact our support team and we will be happy to look into it.