Once a return arrives at our warehouse it goes into a queue to be processed as quickly as possible by a member of our returns team. It can take up to 3 weeks for it to be processed.
Once a return is processed, it can take between 1 and 10 business days to show in your account depending on your bank.
If the refund takes longer than 10 business days, please contact your financial institution for further assistance.
If you made a purchase using an NVGTN gift card or chose to receive a refund in store credit (gift card), refunds should appear within a few minutes of being processed.
If you chose the exchange option, the exchange order will be created and processed after your return package is processed by a member of our returns team.
If you have any questions or concerns about your return/exchange, contact our customer service team for assistance.