Refunds can take between 1 and 10 business days to show in your account depending on your bank.
If the refund takes longer than 10 business days, please contact your financial institution for further assistance.
If you made a purchase using a NVGTN gift card, refunds should appear within a few minutes of being processed.
If you're inquiring about a return being processed, there may be a slight delay with processing all returns and exchanges.
We ask that you allow up to 10 business days (excluding weekends and holidays) from the date that your return is delivered to our warehouse for your order to be refunded.
Once your return is processed, you will receive an email confirmation.