Can I change the size or style of an item on my order?
Unfortunately, our system does not allow us to change the size or style of an item on any order.
If you change your mind after placing an order, the most we can do is remove items or cancel the entire order.
This has to be done before the order is fulfilled.
WE ARE NOT ABLE TO MAKE CHANGES TO AN ORDER AFTER IT HAS BEEN FULFILLED.
Once an order is fulfilled, it is placed with hundreds or even thousands of other orders awaiting pickup by the shipping courier.
At that point, the only option is to refuse the entire package and have it returned to us for a full refund or create a return for the items that you do not want.
I need to cancel my order
We are able to cancel your order up until your order is fulfilled. Once an order is fulfilled, the only option is to refuse the entire package and have it returned to us for a full refund.
If you change your mind and would like to keep some of the items, you'll need to create a return for the items that you do not want.
WE ARE NOT ABLE TO CANCEL AN ORDER AFTER IT HAS BEEN FULFILLED.
If you still have questions about your order or need assistance, please contact our customer support team.