When considering a return for your NVGTN purchase, it's important to note that the cost can vary based on several factors, including the country from which the package is being shipped and the weight of the package. To provide you with the most accurate cost estimate for returning your items, we recommend utilizing our International Returns Center.
Here's a quick guide on how to check the return shipping cost:
- Enter Your Order Information: Input your order number and the email address associated with your order to begin the return process.
- Select the Items to Return: After entering your order information, choose the item(s) you wish to return.
- Review Return Shipping Cost: Upon selecting your item(s) for return, you'll proceed to Step 3, where the return shipping cost will be presented to you. This is where you can see how much it will cost to return your item(s) with a prepaid label based on your specific situation.
Remember, the final cost is influenced by where you're shipping from and the package's weight. You will have the option to choose between an Express prepaid label or a self-postage option.
Express Prepaid Label: If you select this option, you will be provided with a DHL label for shipping. The cost of this label will be deducted from your final refund amount. This is a convenient choice if you prefer a straightforward return process without the need to seek out shipping services on your own.
Self-Postage Option: Should you choose to handle the postage yourself, you are responsible for covering the shipping costs to send the package back to our warehouse. This option allows you to select the shipping carrier of your choice and potentially find more budget-friendly shipping rates.
You learn more about creating a return here: How do I create an international return?
Contact our customer support team if you have any questions or concerns about returns.