We understand how concerning it is when your tracking shows "Delivered" but your order is nowhere to be found. While DHL is typically very reliable with international deliveries, it is common for a package to be scanned slightly ahead of its actual arrival.
1. The 5 Day Waiting Period
In rare cases, a package may be marked as "Delivered" while it is still in the final stage of transit. We kindly ask that you wait at least 5 full business days from the delivery scan. The vast majority of these packages arrive shortly after the initial notification.
2. Recommended Search Areas
Before reaching out, please check these common spots where delivery drivers often place products for safety or weather protection:
- Mailbox & Parcel Lockers: Check your regular mailbox again, as some products arrive separately from your standard daily mail.
- Property Access Points: Check all exterior doors, porches, garages, or behind bushes.
- Secure Locations: If you live in an apartment or gated community, check with your leasing office or property manager.
- Household & Neighbors: Verify if a neighbor or someone else in your home accepted the package on your behalf.
3. When to Contact Support
If your package has still not arrived after 5 full business days have passed, please reply directly to your order email with your order number.
Once you reach out, we will take the following steps:
- Contact our DHL shipping representatives.
- Open an official investigation into the delivery.
- Work toward a resolution as quickly as possible.
Important Note on Package Security
If you suspect your package may have been stolen, please don’t hesitate to contact DHL directly to file a claim