To maintain a consistent experience for all our customers, our return and exchange policy is valid for 45 days from the date your order was fulfilled.
Why the 45 day limit?
This timeframe allows us to manage our inventory effectively and ensure that all returned items can be processed, inspected, and restocked while they are still part of our current collections. Because of this, we are strictly unable to accept return or exchange requests once this 45-day window has passed.
Looking Ahead
We are always looking for ways to improve our customer experience! While the 45-day policy is currently in place, we may extend this window in the future. We recommend:
- Staying Tuned: Follow us on Instagram, Tiktok @NVGTN and join our mailing list for updates on policy changes and new announcements.
- Future Orders: For any future purchases you wish to return within the 45-day window, please visit our Returns Center.
If you have any other questions regarding your order, please don't hesitate to reach out. We are always happy to assist you!