We know it’s disappointing to request an exchange for a specific item only to receive a refund notification instead. We always want to get your preferred item into your hands, but there are instances where an item becomes unavailable during the return transit.
How the process works
To ensure fairness for all customers, our system handles exchanges as follows:
- Processing Timeline: Exchanges are officially processed and items are reserved only once our returns team receives and scans your package at our warehouse.
- The Hand-off: For an exchange to be secured, your return package must be handed off to the courier using our provided return label so it can be properly tracked and received by our team in a timely manner.
- Inventory Changes: Because our items can sell out quickly, an item may be in stock when you start your return, but become sold out by the time your package physically reaches us.
What happens if an item is out of stock?
If a requested exchange item is no longer available when your return is processed, our system will automatically issue a refund to your original payment method for that specific item. Any other available items in your exchange request will still be shipped out to you as planned.
Next Steps
- Refund Timing: Most refunds appear in your account within 1–10 business days, depending on your bank's processing times.
- Try a New Style: You are always welcome to place a new order for any currently available items on our website!
We truly appreciate your understanding and patience with our exchange process. If you have further questions about your specific return, please reach out with your order number.