Why does my order only contain some of my items?
For situations like this, we suggest checking your shipping confirmation email which should be titled "Your Order Is On The Way". This email will show you what items were shipped.
Our team works hard to make sure all orders are fulfilled correctly and efficiently, however, on occasion, there's a chance that your order may come in more than one shipment.
This is typically due to certain items not being available when your order was processed. In some cases, missing items are refunded. If an item was refunded from your order, unfortunately, we didn't have that item available and didn't know when or if it would be restocked so it was refunded.
Why do I have 2 tracking numbers?
When an order is too large for one shipment, it is split up into 2 or 3 shipments. This ensures that your items will be properly packaged.
I received my order but it is wrong.
This is a rare occurrence, but in the event that you received your order and you're missing an item or received the wrong item, the best course of action is to contact us immediately!
We will need the following:
- Your order number (ex. 10204487)
- The name of the item you didn't receive
- Photo(s) and name of the item(s) you did receive (if you received the wrong item).
- Photos of the packaging your order arrived in. Full pictures of the front, back, and sides (if possible)
- Picture of the shipping label on the package
Once customer service has this information, this matter can be investigated by our fulfillment team and resolved as quickly as possible.
PLEASE NOTE: ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING/WRONG ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.
Do you have more questions? Don't hesitate to contact our support team.