If you want to get the most up-to-date status on your NVGTN order, please click on the blue "View your order" button in your order confirmation email that was sent to you when the order was placed. (The image below is an example.)
By clicking on the "View your order" button, you will be directed to a dedicated order status page.
This page displays the same information that our customer support team has access to in our system. It's the quickest and most reliable way to stay informed about the progress of your order.
As soon as there are any updates to your order, such as shipping, delivery, or any changes in status, the order status page will be updated accordingly. So, be sure to check this page regularly to stay in the loop.
If you need further assistance, please contact our customer support team.