If you received a notification that only some of your items have shipped, please be assured that the rest of your order is being processed and will be on its way shortly!
Why Orders are Shipped Separately
To get your new products to you as quickly as possible, we sometimes ship available items immediately rather than waiting for your entire order to be ready. This usually happens if certain products are facing unexpected inventory delays or are being fulfilled from different areas of our warehouse.
What to Expect Next
- No Action Needed: You don’t need to contact support to check on the rest of your order. Our system automatically keeps track of your remaining items.
- Additional Tracking: As soon as the rest of your products ship, typically within 1 to 2 weeks, you’ll receive another shipping confirmation email with a new tracking number.
- No Extra Costs: You won’t be charged any additional shipping or handling fees for these separate shipments.
Fairness and Speed
We believe it’s only fair to get your products to you without unnecessary wait times. Shipping ready-to-go items separately ensures you can start enjoying your purchase sooner while we wrap up the rest.
If you have questions about a specific item that wasn't in your first package, feel free to reach out to our support team with your order number. We’re happy to help!