For security and privacy reasons, our system only allows us to process refunds to the original payment method.
NVGTN Gift Card
Refunds for items paid for with a NVGTN gift card go back to the original gift card number immediately after a refund is processed. NVGTN gift cards can be purchased here.
All refunds for debit/credit card purchases go back to the original payment method. If a financial institution receives funds and there's no active account, they should have measures in place to manage the funds.
For debit cards, they typically mail a check to the last address on file or contact you.
For credit cards, the funds are typically returned to the new card number. If the account was closed and there's a leftover balance, the funds may be used to pay some or all of the remaining debt that is owed.
We suggest contacting your financial institution as they are better suited to assist you with this matter.
General Gift Cards
When placing an order with a regular gift card, we always suggest holding on to that gift card just in case any funds need to be refunded. Refunds for gift cards go back to the original gift card.
Once a refund is processed, it can not be reversed. We are not liable for funds after a refund is processed. We always recommend contacting your financial institution immediately to verify how this process works!
If you have any questions or concerns relating to your order, don't hesitate to contact our customer support team!