If a refund has been issued to a card that is closed, expired, or deactivated, it is important to understand the banking process for these transactions.
Refund Reversals and Cancellations
Once a refund is processed by our system, it cannot be reversed, canceled, or redirected to a different payment method. For privacy and security reasons, our system is strictly limited to refunding the original payment method used at the time of purchase.
How Banks Handle These Funds
In most cases, financial institutions have measures in place to handle refunds sent to inactive accounts:
- Rerouting to New Cards: If a replacement card was issued for the same account, the bank typically reroutes the funds to the new card automatically.
- Internal Holding Accounts: If the account is completely closed, the bank may hold the funds in a general ledger.
- Issuing Paper Checks: In instances where a linked account is no longer available, the bank will often issue the refund by mailing a paper check to the address on file for the account holder.
Recommended Actions
Because the funds have left our system, we recommend contacting the financial institution associated with the original payment method. They will be able to verify where the funds are being held and provide specific instructions on how to access them.
If the bank is unable to locate the transaction after 10 business days, please contact our support team. We can provide you with the Acquirer Reference Number (ARN) or a transaction receipt to help your bank track the deposit.