Avoiding Scams
Payment & Billing
- Post-Sale Discount and Price Adjustment Policy
- Understanding State Sales Tax at Checkout
- Refunds to Deactivated or Closed Accounts
- PayPal eCheck Payments
- Why was a specific item in my order refunded?
- Why is the card number on my refund different? (Apple Pay)
Product & Care
- What if I received a defective item?
- Men's Shorts Inseam Lengths
- Understanding Sizing Variances & Consistency
- Why does the color look different in person?
- Are NVGTN leggings squat proof?
- What are NVGTN leggings made of?
International
- My order couldn't be found (International)
- What is your international return policy?
- Troubleshooting International Return Entries
- Understanding Price Differences for International Orders
- Why do prices look different at checkout? (International)
- International package marked "Delivered" but not received (DHL)
General
- Why does the website have a password?
- When is your next launch?
- Our Commitment to Sustainable Packaging
- Why do items sell out so quickly?
- Why don’t you have a cart hold?
- How do I join your email newsletter?
Shipping & Fulfillment
- What is the status of my order?
- When will my order ship?
- Why hasn't my tracking updated?
- Partial Order Shipments
- Do you offer free shipping?
- How can I track my package?
Order Problems
Returns & Exchanges
- How do I exchange an item?
- How do I return items for a refund?
- International Return Options: Standard vs. Express
- Why was my exchange processed as a refund?
- Returns & Exchanges After 45 Days
- What happens if my return/exchange is not accepted?